Services
ANT Group’s primary goal is providing reliability to broadcasting services: that’s why we are 100% dedicated to customers satisfaction, from supplying uncompromised solutions to supporting customers worldwide.
ISO 9001 certification is part of this commitment.
Highly qualified technical staff and more of 35 years of experience guarantee the technical expertise on the field: ANT Group will deliver customers’ needs and expectations into a real project driving the broadcasters to the best solutions finding the right approach with an eye to the overall project costs.
The project management will ensure the feasibility, the connection media, and the proper interface for old, very old and new equipment or integrating already-on systems in order to concentrate the data into one system for statistical analysis and business intelligence.
ENGINEERING SERVICES
- Custom software development
- Custom hardware development
- Monitoring Network Design
TURN-KEY EPCC
Many of ANT Group’s projects had been awarded in a turn-key EPCC (Engineering - Procurement – Customization - Commissioning) contract for the implementation of their customized NMS platform even integrating other’s vendors solutions.
TRAINING
Customer’s engineers will be highly trained in order to be as much independent as possible from ANT Group.
- On-site training
- Remote live training
- Video tutorials
SUPPORT
- SLA agreement
- On-site intervention
- Traversal support on broadcast equipment
- Dedicated customer portal, 24/7 call center service
- Design on customer’s BAU processes and operations
MAINTENANCE PROGRAM
The maintenance program is an optional additional service which provides the updating, adaptive and evolutionary maintenance of the system. It is tailed on the customer’s running system and can be freely added to the ordinary support.
Customers have the flexibility and freedom to choose from multiple service-level options in line with the organization's needs and assets.
Main features are:
- Updating, adaptive and evolutionary maintenance
- Service continuity guarantee of an updated system
- Software and / or firmware updates of any ANT Group’s equipment part of the solutions
- Update compatibility with the latest OS platforms
- The provision of consulting and assistance services on new releases
- Staff dedicated to support and advice
- Reporting services
PROJECT MANAGEMENT
From small network up to big system integration ANT Group’s project managers will undertake the hardest work of coordinating the working process to deploy the solution.
A project manager can get onboard at any stage of the project, but the biggest success comes when this manager works with the customer’s team from the onset of project analysis and cost estimation.
A Project Manager understands every technical detail well enough to estimate its value for the overall success of the project. The service includes:
- Coordination of Team Work
- Realistic Schedule Creation
- Software Development Lifecycle Planning
WARRANTY
Any equipment is sold with a warranty that covers any manufacturing defect or breakdown. Additional SW upgrades and maintenance plans can be purchased, to add even more value to your installation and indefinitely extend the time-limit of the installation. Long-life systems is one of ANT Group’s primary goal.